Twisted Tickets Store - For all your event tickets

Last Updated: April 2026

1. Introduction

Welcome to Twisted Tickets.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase tickets, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Twisted Tickets is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email info@twisted-tickets.com

3. What Data We Collect

We may collect and process the following personal data:

Information you provide:

Full name
Email address
Billing details (via secure payment providers)
Account login details
Marketing preferences

Information collected automatically:

IP address
Browser type and device information
Website usage data (via cookies and analytics tools)

Purchase-related data:

Ticket orders
Event attendance information

4. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil ticket orders
To send order confirmations and tickets
To communicate important event updates
To provide customer support
To improve our website and services
To send marketing communications (where permitted)

5. Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity - to provide tickets and services you purchase
Legal obligation - for compliance with financial and legal requirements
Legitimate interests - to improve our services and prevent fraud
Consent - for marketing communications where required

6. Marketing Communications

We may send you marketing emails if:

You have signed up to receive them, or
You have purchased from us and did not opt out (soft opt-in under UK law)

You can opt out at any time by:

Clicking the unsubscribe link in emails
Updating your account preferences

7. Promoter Communications

When purchasing tickets, you may choose to opt in to receive marketing from event promoters.

If you opt in:

Promoters may contact you directly
Their use of your data is governed by their own privacy policies

You can opt out via:

Your account settings
The unsubscribe link in promoter emails

8. Service Communications

Even if you opt out of marketing, we will still send essential service emails, including:

Order confirmations
Tickets
Event updates (e.g. cancellations or time changes)

Event promoters may also send important event-related communications.

9. Data Sharing

We do not sell your personal data.

We may share your data with trusted third parties, including:

Payment processors
Event promoters
IT and website service providers

All third parties are required to handle your data securely and in compliance with GDPR.

10. Data Retention

We retain your personal data only for as long as necessary:

• To fulfil the purposes we collected it for • To comply with legal, tax, or accounting requirements

When data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise any of these rights, contact us at: info@twisted-tickets.com

12. Subject Access Requests (SAR)

You have the right to request a copy of the personal data we hold about you.

To submit a Subject Access Request, please email: info@twisted-tickets.com

We will respond within the legally required timeframe.

13. Data Security

We implement appropriate technical and organisational measures to protect your data from:

Unauthorised access
Loss or misuse
Alteration or disclosure

14. Cookies

Our website uses cookies to:

Improve user experience
Analyse website traffic
Support essential site functionality

You can manage your cookie preferences through your browser settings.

15. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the

Information Commissioner's Office (ICO).

16. Account Deletion

You can request deletion of your account at any time.

Please note:

Some data may be retained where required for legal or regulatory purposes.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

18. Legal Disclaimer

This Privacy Policy is provided for general information purposes and does not constitute legal advice. We recommend seeking independent legal advice to ensure full compliance.